Cookie Policy
This policy explains how FESCISE and relevant service providers use cookies and similar technologies. A cookie is a small data file stored on a browser or device. Similar technologies may include local storage, pixels, tags, or software identifiers.
Essential technologies
Essential cookies support the shopping cart, checkout, account login, security, fraud prevention, load balancing, and saved privacy choices. Because these functions are necessary to provide the requested service, disabling them may prevent parts of the store from working.
Preference technologies
Preference technologies may remember choices such as language, region, recently viewed products, display settings, or other optional features so the site is easier to use on a future visit.
Analytics technologies
Where permitted, analytics technologies help us understand aggregate traffic, navigation, errors, performance, and which content is useful. This information supports improvements to the shopping experience.
Advertising technologies
If advertising or campaign tools are enabled, they may measure referrals, limit repeated advertising, or help assess campaign performance. Where consent is required, these optional technologies should not be used until the applicable choice is made.
Managing choices
Use any on-site cookie controls to review or change optional choices. Browser settings can also block or delete cookies. Choices are browser- and device-specific, so they may need to be repeated. Blocking essential cookies can affect cart, checkout, account, or security functions. Privacy signals are honored where required by applicable law and supported by the site’s configured tools.
Service providers and retention
Cookie providers and retention periods depend on the commerce, payment, security, analytics, and marketing tools actually enabled. Some session cookies expire when the browser closes; persistent cookies remain until their configured expiry or deletion. Third-party providers process their technologies under their own privacy notices.
Contact customer care
Email service@fescise.com. Please include the product name or SKU and, for an existing order, the order number. We normally acknowledge customer-care requests within two business days.
Merchant: DIVIDE WATER INC.
Mailing address: 280 E Broad St, Suite 328, Rochester, NY 14604, United States
Returns notice: Do not send merchandise to the mailing address. Approved returns must use the authorization and return address supplied by customer care.
Live chat and customer support
When live chat is enabled, messages and contact details you provide, together with technical information such as your IP address, browser or device details, and the page being viewed, are processed and stored in this site’s WordPress database to operate the chat, remember the conversation, prevent abuse, and provide customer support. Chat data is not sent to a third-party chat platform. Please do not send payment-card details, passwords, or other unnecessary sensitive information through chat.
Chat messages and related support records may be retained for customer care, order assistance, fraud prevention, dispute handling, and legal obligations. They are removed or anonymized when no longer reasonably needed. You may contact us to request access to or deletion of eligible chat records.