Accessibility Statement
FESCISE aims to provide a usable shopping experience for people with diverse abilities. We work toward alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and treat accessibility as an ongoing responsibility.
Our accessibility efforts
We aim to support keyboard navigation, visible focus indicators, readable contrast, meaningful headings, text alternatives for informative images, labeled form controls, understandable error messages, scalable text, and compatibility with commonly used assistive technologies.
Shopping and checkout assistance
If a product description, measurement, account feature, form, cart, checkout step, or policy is difficult to use, contact customer care. We will make reasonable efforts to provide the information or service through an accessible alternative without reducing the customer’s available options.
Third-party content
Some payment, delivery, review, embedded media, or other third-party tools are controlled by their providers and may have limitations. We evaluate reported barriers and work with providers or offer a reasonable alternative where practical.
How to report a barrier
Email the page address, a description of the problem, the device, browser, and assistive technology used if comfortable sharing them, and the preferred way to receive assistance. We normally acknowledge accessibility requests within two business days. Feedback is used to prioritize improvements.
Contact customer care
Email service@fescise.com. Please include the product name or SKU and, for an existing order, the order number. We normally acknowledge customer-care requests within two business days.
Merchant: DIVIDE WATER INC.
Mailing address: 280 E Broad St, Suite 328, Rochester, NY 14604, United States
Returns notice: Do not send merchandise to the mailing address. Approved returns must use the authorization and return address supplied by customer care.