Privacy Policy

DIVIDE WATER INC. operates FESCISE and is responsible for the personal information described here. This policy explains what we collect, why we use it, when it is disclosed, how it is protected, and the choices available to visitors and customers.

Information we collect

We may collect information supplied directly, including name, email, telephone number, billing and delivery address, account credentials, order details, product preferences, customer-care messages, and return or warranty information. Payment credentials are processed by the selected payment provider; we receive transaction status and limited details needed to identify and support the order, but do not intend to store complete card numbers on our own servers.

We may also collect IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, cart activity, cookie identifiers, and interaction information. Relevant order, delivery, fraud-prevention, analytics, and marketing information may come from service providers.

How we use information

We use information to operate the store; manage accounts; process, verify, fulfill, deliver, and support orders; coordinate appointments; handle returns, refunds, and claims; prevent fraud; maintain security; improve the site; comply with tax, customs, accounting, sanctions, and recordkeeping duties; establish or defend legal claims; and send marketing where permitted.

Service providers and disclosures

Information may be shared with providers performing hosting, cloud storage, analytics, payment processing, fraud screening, inventory management, fulfillment, delivery, customer support, email, professional advice, and marketing functions. We may also disclose information where reasonably necessary to comply with law, protect customers, prevent fraud, enforce agreements, or complete a business reorganization.

We do not sell personal information for money. Some analytics or advertising activities may be treated as a sale or sharing under particular privacy laws; where applicable, customers may request the available opt-out.

International processing

Because we serve customers in multiple regions, information may be processed in the United States and other countries where service providers operate. Where required, appropriate contractual or other transfer safeguards are used.

Retention and security

Information is kept only as long as reasonably necessary for orders, customer care, warranties, fraud prevention, accounting, tax, disputes, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, although no online system can promise absolute security.

Your choices and rights

Depending on location, customers may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; opt out of certain targeted advertising, sale, or sharing; and appeal a privacy decision. Marketing emails include an unsubscribe option. We may need to verify identity and may retain records required by law or necessary to complete an order or resolve a dispute. We will not discriminate against a customer for exercising an applicable privacy right.

Children

The store is intended for adults purchasing home furnishings and is not directed to children. A parent or guardian who believes a child provided personal information may contact us to request review and deletion.

Live chat and customer support

When live chat is enabled, messages and contact details you provide, together with technical information such as your IP address, browser or device details, and the page being viewed, are processed and stored in this site’s WordPress database to operate the chat, remember the conversation, prevent abuse, and provide customer support. Chat data is not sent to a third-party chat platform. Please do not send payment-card details, passwords, or other unnecessary sensitive information through chat.

Chat messages and related support records may be retained for customer care, order assistance, fraud prevention, dispute handling, and legal obligations. They are removed or anonymized when no longer reasonably needed. You may contact us to request access to or deletion of eligible chat records.