Return & Refund Policy

We want customers to have a clear route to help when an item is unsuitable, damaged, defective, incomplete, or incorrect. Contact customer care before sending any merchandise so we can confirm eligibility, the correct return location, and the safest shipping method.

30-day standard return request window

Unless a product page states a different rule, a return request for an eligible standard-stock item may be submitted within 30 calendar days after recorded delivery. For a change-of-mind return, the item should be unused, unassembled, uninstalled, unaltered, and in resalable condition with its original packaging, manuals, hardware, accessories, and protective materials.

How to request a return

1. Email the order number, SKU, quantity, reason, and clear photographs of the item and packaging.
2. Wait for written authorization, return address, carrier instructions, and an explanation of any expected cost or deduction.
3. Repack the product securely and keep tracking, freight receipts, and photographs until the case is complete.

Products can ship from different locations, so the authorized return address may differ from the address on the parcel or our mailing address.

Damaged, defective, incorrect, or incomplete orders

If we confirm that merchandise was materially damaged in transit, defective, misdescribed, incomplete, or shipped in error, we will offer an appropriate remedy under applicable law. Depending on the circumstances, this may be replacement parts, repair, exchange, return shipping, a price adjustment, or refund. Customers will not be charged a change-of-mind restocking fee for a confirmed merchant or fulfillment error.

Change-of-mind costs

For an approved change-of-mind return, the customer may be responsible for return freight, original outbound freight, residential or remote-area surcharges, and a restocking charge of up to 15% where disclosed and legally permitted. We will explain expected deductions before authorizing the return. Refusing an undamaged delivery does not automatically create a free return and may cause carrier storage, redelivery, or return-freight charges.

Products with special restrictions

Made-to-order, customized, personalized, final-sale, clearance, installed, assembled, used, modified, or hygiene-sensitive products are generally not returnable for change of mind where legally permitted. Product-specific restrictions will be stated where available. These restrictions do not limit remedies for damage, defect, misdescription, or rights that cannot lawfully be excluded.

Cancellations and address changes

Contact us promptly. We will make a reasonable effort to assist, but cancellation or redirection is not guaranteed after allocation, customization, packing, or dispatch. If we cancel an unfulfilled item, amounts collected for that item will be returned to the original payment method.

Inspection and refund timing

After an authorized return is received, we will inspect it and notify the customer of the outcome. We aim to submit an approved refund within three business days after inspection. Refunds go to the original payment method; banks and payment providers commonly need additional time to post them. If a deduction is necessary, we will explain the reason.

Consumer rights

Mandatory consumer protections in the customer’s country or region continue to apply. Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot be excluded by contract.