Shipping & Delivery Policy

We want delivery expectations to be clear before an order is placed. This policy explains where we deliver, what service may be included, how timing is estimated, and how we help if a shipment is delayed, incomplete, or damaged.

Where we deliver

Eligible products may be delivered to serviceable addresses in North America, selected European countries, the United Kingdom, and Australia. Availability, method, and cost depend on the product, inventory location, destination, and carrier. Remote areas, islands, military addresses, P.O. boxes, parcel lockers, or restricted destinations may not be serviceable. If an address is accepted in error, we will contact the customer with the available alternatives and will not impose a material additional charge without approval.

Order review and processing

Orders are reviewed for payment authorization, inventory, product eligibility, and delivery service. Parcel products commonly leave the fulfillment location within 1–5 business days. Large, fragile, special-order, or freight furniture may require additional preparation. If an unshipped order is materially delayed, we will provide the information available and, where required by law, the choice to accept a revised estimate or cancel the affected item for a refund.

Delivery methods

Small items may ship by parcel carrier. Large furniture normally travels by freight and may require an appointment. Unless a product page or written confirmation states otherwise, freight service is curbside or threshold delivery to a safe, accessible point. Room-of-choice placement, stair carry, assembly, installation, packaging removal, disposal of existing furniture, and building protection are not included unless expressly purchased or confirmed.

Planning for large-item delivery

Please measure doors, hallways, elevators, stairs, turning space, and the final room before ordering. Tell customer care about gated access, restricted roads, limited loading space, building hours, or other conditions that may affect delivery. We will help clarify the listed service, but the customer remains responsible for confirming that the delivery path and destination can safely accommodate the product.

Charges and international delivery

Shipping charges shown at checkout or confirmed in writing are based on the information available at that time. For international orders, import duties, VAT/GST, brokerage, customs clearance, or local charges may be collected separately unless checkout expressly says they are included. We will seek approval before adding a material merchant charge not already disclosed.

Tracking, split shipments, and delays

Orders may ship in multiple cartons or from more than one location. Tracking and delivery appointments may therefore update separately. Carrier estimates can change because of weather, congestion, customs, labor disruption, remote-area routing, or events outside reasonable control. Contact us if tracking has not moved for an unusual period and we will request available carrier information.

Damage, shortage, or missing cartons

Inspect cartons at delivery when practical. Note visible damage or shortages on the carrier receipt, keep the product and packaging, and photograph the cartons, labels, pallet, protective materials, and affected area. Send the order number, SKU, explanation, and photographs to customer care as soon as reasonably possible. We will review the issue and work toward an appropriate remedy, which may include replacement parts, repair, exchange, price adjustment, return, or refund. A signature without notation may make a freight claim harder to verify, but it does not remove rights that cannot legally be waived.